1. Write to us
support@sohamreclaim.com — for anything at all. It reaches the person who wrote the software, not a queue.
A general question, before you have an account? Use the enquiry form. No login. It lands in the same inbox and is not a paid-priority queue.
Already a customer? Sign in and use the support form. If you have unlocked a scan, that message is marked priority. Include your scan id — the UUID in your report’s URL — when something broke.
2. What to expect
| Topic | What it covers | Response time |
|---|---|---|
| Support & billing | A scan that failed, a payment that did not land, a refund, an archive that would not parse. | Same day, usually within a few hours (IST). |
| Bugs & feature requests | Something broke, or you want a platform or a lens we do not have yet. Include your scan id — it makes the logs findable. | Acknowledged within 2 business days. |
| Privacy requests | Access, correction, export, or deletion of your data. Write from the address on the scan so we can verify it is you. | Within 30 days, usually the same day. |
| Security disclosure | Found a vulnerability? Tell us privately first and give us a chance to fix it. | Response within 72 hours. |
3. Business details
SohamReclaim is a product of Soham Value Creation, based in Vadodara, Gujarat, India.
Written notices reach us at support@sohamreclaim.com.
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