1. The policy
Write to support@sohamreclaim.com within 7 days of paying, from the email address on the scan, and we will refund the full amount. You do not need to explain why — one line is enough. You can also use the support form.
2. How and when the money arrives
Refunds go back to the original payment method through Razorpay. We initiate within two business days of your request. Razorpay and your bank then take a further 5–7 business days for cards and UPI, longer for some international cards. We send you the refund id when we start it so you can track it.
3. Cancelling before we have done the work
The scan runs before you pay, so there is nothing to cancel until you have unlocked a report. If you unlocked one and changed your mind, clause 1 applies.
If you never come back at all, the scan expires after 7 days and the data is destroyed. That expiry does not refund a payment automatically — write to us.
4. When we may decline
We reserve the right to decline a refund where the purchase is beyond the 7-day window, where the same person has repeatedly bought and refunded, or where the account was used in breach of the terms — for example scanning an archive that was not yours. These are the only cases.
5. If the scan failed
A failed scan is our problem, not yours, and it is refunded in full regardless of the window — or re-run for free, your choice. Deleting posts with the extension does not affect your right to a refund; the deletions stand either way, because we cannot undo them.